Refund Policy

Last updated: 18.10.2024

At ITKMM (https://itkmm.com), we strive to ensure that our customers are satisfied with our services and online courses. This Refund Policy outlines the conditions under which we offer refunds.

1. Eligibility for Refunds

We offer refunds under the following conditions:

• Course Purchases: If you have purchased an online course and are unsatisfied, you may request a refund within 7 days from the date of purchase. To be eligible, you must not have completed more than 20% of the course content.
• Technical Issues: If you are experiencing technical issues that prevent you from accessing or completing the course, please contact us within 48 hours of encountering the issue. If the issue cannot be resolved, we may offer a refund or exchange for another course.
• Accidental Purchases: If you made an accidental purchase, you may request a refund within 48 hours of the transaction, provided that you have not accessed or started the course.

2. Non-refundable Items

• Completed Courses: Once a course has been completed or more than 20% of the course has been accessed, no refund will be provided.
• Services: Payments for one-on-one services, consultations, or any live sessions (including Zoom sessions) are non-refundable once the session has been provided.

3. How to Request a Refund

To request a refund, please contact our support team at [Insert Email] with the following details:

• Your name and email address
• The course or service you purchased
• The reason for the refund request
• Proof of purchase (e.g., transaction receipt)

Refund requests will be processed within 7 business days of receiving your request.

4. Refund Method

Refunds will be issued to the original payment method used during the purchase. Depending on your payment provider, it may take 7-10 business days for the refunded amount to reflect in your account.

5. Changes to This Refund Policy

We may update this Refund Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Please review this page periodically to stay informed about our refund practices.

6. Contact Us

If you have any questions or concerns about this Refund Policy or need assistance with a refund request, please contact us at:

Email: [email protected]
Address: Yangon, Myanmar & Bangkok, Thailand